The merchant and its acquirer need to submit the requested paperwork by mail, e-mail or fax. If the credit card processing company does not respond sufficiently to a ticket retrieval request during the stated period, the issuer will most likely return the transaction to the merchant in what is called a chargeback. The supporting paperwork, or a copy of it, obtained by the issuer has to be legible enough for submission to the cardholder for examination or for the verification of the card account number.
In response to a ticket retrieval request showing the cardholder's signature, the merchant can submit a legible copy made with the electronic signature capture technology. To be in compliance with ticket retrieval requests for certain types of transactions, the credit card processing company may submit a substitute transaction receipt, as requested to comply with applicable requirements. In such instances, however, the issuer may subsequently initiate a dispute if any of the requested data elements stated below are missing:
- 16-digit card number.
- Customer name.
- Card's date of expiration.
- Entire transaction amount, including tips and taxes.
- Date of the transaction.
- 6-digit transaction authorization code.
- Retailer's name and location.
- Description of the product or services.
- The delivery address.
- The CAT's locations number or city and state.
- The service station ID number.
- The invoice number.